2021 Leader in CCaaS Magic Quadrant


TechneValue is proud partner of Genesys, that once again was named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, TechneValue and Genesys are enabling organizations of all sizes to deliver the kind of empathetic customer experiences their customers want.

Together, we’re changing customer experience.

Get the full report and you’ll discover:

  • Key trends driving the Contact Center as a Service (CCaaS) market
  • How Gartner placed 12 CCaaS providers
  • Why Genesys is positioned highest for ability to execute
  • Tips for navigating the market to make the right choice

You can get the full report here.

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 12, August, 2021.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

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