EMEA PAT SOLUTIONS SUITE

PAT’s objective has always been to provide all organisations, from both the public and private sectors, with evolved software instruments for improving the management of their IT processes thanks to which it is possible to optimize customer relations and prospects. Effective Management enables enhancement of company leadership, facilitating information management and relations between the various internal sections and divisions, improving processes and increasing efficiency.

In order to achieve this aim PAT are committed to creating innovative solutions that satisfy the demands of a rapidly evolving market. Our systems for customer care, CRM and advanced management of company processes look to the future: applications usable on mobile devices, integration with the social networking and software available from the cloud.

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HelpdeskAdvanced 10 is the new release of the leader solution for IT Service Management that revolutionise the IT Governance and automate the IT and Business processes. The suite allows to use always and everywhere the services, the features and the information thanks to the innovative Web User interface, that is multi-browser and cross-channel, and to the Mobile version. The user experience is totally changed to meet in a proactive way to socialmobile and collaborative needs of the users.

Brain Interactive. Many years of experience developed in interactive digital assistance (Human Digital Assistance) combined with a technological infrastructure capable of managing the dialogue with clients over multiple channels with the help of a powerful semantic engine used in the interactive dialogue with the client, make BrainInteractive one of the most versatile and powerful tools in the client-company relationship. The main objective of BrainInteractive is to improve customer satisfaction, reduce support costs and create new sales opportunities via effective lead generation.

Teammee is a new Enterprise Social Network platform that introduces in the company new way of communication and relationship between people with the aim of optimizing productivity and improve the quality of work. The Enterprise collaboration platform allows to create a single environment shared for the management of people, information, events, projects, documentation and contents, using tools created from the social media logic that allows to save time and costs.