Genesys CRM Plugin

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Seamlessly integrate your contact centre with existing systems.
Modern businesses use multiple tools and systems for different business processes. These tools must work together as well as independently, in case of peak functionality .The PureCloud platform lets you either keep your data in existing systems or leverage that data in a new system where you have full control of the synchronisation rules.

 

Powerful syncing
Our simple and intuitive administration interface empowers you to set up and control synchronisation rules. Having a variety of ways to synchronise data and bring external data into PureCloud views for your agents and business users lets you ensure employee profiles, customer details and office locations. This also keeps data accessible and up-to-date.

Every business has unique needs
Our Genesys CRM Plugin makes it easy to tailor your system to meet your specific needs, while building and customizing your solutions. CRM integrations keep customer information ready—giving your agents current and accurate insights into customer accounts, history and preferences that simplify interactions. These integrations can also power automated routing decisions, so that the customers’ time is not wasted with a long list of IVR options.

Built on top of the common client interface that supports CRM integrations, the embeddable framework makes it easier for technology partners to build integrations. Once built, all integrations pick up new functionalities—regardless of which CRM integration you’re using.