Genesys CRM Plugin

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Seamlessly integrate your contact centre with existing systems.
Modern businesses use multiple tools and systems for different business processes. For peak functionality, these tools must work together as well as independently. The PureCloud platform lets you either keep your data in existing systems or leverage that data in a new system where you control the synchronisation rules.

 

Powerful syncing
Our simple and intuitive administration interface empowers you to set up and control synchronisation rules. Having a variety of ways to synchronise data and bring external data into PureCloud views for your agents and business users lets you ensure employee profiles, customer details and office locations. This also keeps data accessible and up-to-date.

Every business has unique needs
Use our Genesys CRM Plugin makes easy to tailor your system to meet your specific needs, and building and customise your solutions. CRM integrations keep customer information at the ready—giving your agents current and accurate insights into customer accounts, history and preferences that simplify interactions. These integrations can also power automated routing decisions, so you don’t waste customers’ time with a long list of IVR options.

Built on top of the common client interface that supports CRM integrations, embeddable framework makes it easier for technology partners to build integrations. Once built, all integrations pick up new functionality—regardless of which CRM integration you’re using.