{"id":2155622,"date":"2025-09-04T11:40:26","date_gmt":"2025-09-04T09:40:26","guid":{"rendered":"https:\/\/www.technevalue.com\/?post_type=portfolio&#038;p=2155622"},"modified":"2025-10-07T17:59:23","modified_gmt":"2025-10-07T15:59:23","slug":"dental-axess","status":"publish","type":"portfolio","link":"https:\/\/www.technevalue.com\/it\/projects\/dental-axess\/","title":{"rendered":"Dental Axess"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1651580764948\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Determined to put customers and employees first, the company considered various options before settling on the Genesys Cloud\u2122 platform. \u201cIt\u2019s very user-friendly with great reporting and management tools,\u201d said Claesson. \u201cTechneValue, the Genesys partner we relied on, went out of their way to understand our business, personalize design and suggest ideas to get more value from the omnichannel platform.\u201d<br \/>\nUna di queste idee \u00e8 stata di integrare Genesys Cloud con WhatsApp, che rapidamente sta diventando il canale che i clienti preferiscono per ricevere supporto. In precendenza gli specialisti tecnici ricevevano le richieste e dovevano recuperare i colleghi che traducessero le mail o chiamassero. O, se il messaggio arrivava dai post sui social, il tecnico doveva interrompersi per rispondere dallo smartphone. Inoltre, gli specialisti sprecavano tanto tempo a spiegare come avviare sessioni di controllo da remoto.<br \/>\n\u201cOra, con WhatsApp, i clienti inviano screenshot e immagini, i nostri specialisti capiscono rapidamente il problema e spiegano loro come affrontarlo,\u201d ha d ichiarato Patricia Zoller, Marketing Manager di Dental Axess. \u201cE dalla loro interfaccia di Genesys Cloud possono gestire tutte le richieste da qualsiasi canale arrivino.\u201d<br \/>\nSoltanto la digitalizzazione e lo snellimento delle richieste di supporto hanno <strong>migliorato la produttivit\u00e0 e risparmiato circa <\/strong><strong>1.5 giorni di lavoro<\/strong> a settimana al team. Rispetto a quanto succedeva prima, i nostri tecnici possono avviare una conversazione WhatsApp mentre gestiscono altre chiamate e messaggi. I problemi segnalati sul sito aziendale vengono alimentati direttamente in Genesys Cloud, cos\u00ec gli esperti li vedono immediatamente dal loro PC. Anche questo contribuisce a far risparmiare tempo, perch\u00e9 elimina la gestione di una coda separata.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"DentalAxess_Succes\" srcset=\"https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes.jpg 2560w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-300x200.jpg 300w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-1024x683.jpg 1024w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-768x512.jpg 768w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-1536x1024.jpg 1536w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-2048x1366.jpg 2048w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-18x12.jpg 18w, https:\/\/www.technevalue.com\/wp-content\/uploads\/2025\/09\/DentalAxess_Succes-600x400.jpg 600w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<div id=\"cz_26401\" class=\"cz_26401 cz_wh cz_wh_line_between\"><div class=\"mb10 last0 clr\"><div class=\"clr\"><span class=\"cz_wh_left\"><b>Cliente<\/b><\/span><span class=\"cz_wh_right\">Dental Axess<\/span><\/div><div class=\"cz_wh_line\"><\/div><\/div><div class=\"mb10 last0 clr\"><div class=\"clr\"><span class=\"cz_wh_left\"><b>Luogo<\/b><\/span><span class=\"cz_wh_right\">Svizzera, operativo a livello globale<\/span><\/div><div class=\"cz_wh_line\"><\/div><\/div><div class=\"mb10 last0 clr\"><div class=\"clr\"><span class=\"cz_wh_left\"><b>Settore<\/b><\/span><span class=\"cz_wh_right\">Healthcare<\/span><\/div><div class=\"cz_wh_line\"><\/div><\/div><div class=\"mb10 last0 clr\"><div class=\"clr\"><span class=\"cz_wh_left\"><b>Skills<\/b><\/span><span class=\"cz_wh_right\">Genesys Cloud \/ Help Desk<\/span><\/div><div class=\"cz_wh_line\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Determined to put customers and employees first, the company considered various options before settling on the Genesys Cloud\u2122 platform. \u201cIt\u2019s","protected":false},"author":5,"featured_media":2155941,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"portfolio_cat":[],"portfolio_tags":[],"class_list":["post-2155622","portfolio","type-portfolio","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/portfolio\/2155622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/types\/portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/comments?post=2155622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/media\/2155941"}],"wp:attachment":[{"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/media?parent=2155622"}],"wp:term":[{"taxonomy":"portfolio_cat","embeddable":true,"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/portfolio_cat?post=2155622"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/www.technevalue.com\/it\/wp-json\/wp\/v2\/portfolio_tags?post=2155622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}