Die BNL BNP Paribas Group in Rom setzte auf eine On-Premise Contact Center-Lösung und entschied sich für den Wechsel zu einer Cloud-Lösung.
TechneValue has taken care of the Analysis and Design of the entire new voice infrastructure which is connected to their data centers in Paris. This study considered every network component, as well as security elements and expected sizing of the infrastructure and its further development. Once the Contact Center services will be moved to the new infrastructure, the on-premise contact center solution will then be dismantled.
TechneValue has followed this international and large-scale project with an expert team, made up of a Senior Project Manager, a Senior Team Leader and Network and Routing experts. Our team has directly managed project streams through best project management practice as defined by PMI: Project Planning, Documentation Planning, Communication Management, Risk Management, Stakeholder Management, Issues and Actions Management.
Neben der Durchführung der HLD- und LLD-Analysen hat das Expertenteam von TechneValue die Integrations- und Testaktivitäten koordiniert, um sicherzustellen, dass alles reibungslos funktionieren konnte.
