BNL - Gruppo BNP Paribas con sede a Roma aveva un contact center on-premise e ha deciso di migrare verso una soluzione in cloud.
TechneValue has taken care of the Analysis and Design of the entire new voice infrastructure which is connected to their data centers in Paris. This study considered every network component, as well as security elements and expected sizing of the infrastructure and its further development. Once the Contact Center services will be moved to the new infrastructure, the on-premise contact center solution will then be dismantled.
TechneValue has followed this international and large-scale project with an expert team, made up of a Senior Project Manager, a Senior Team Leader and Network and Routing experts. Our team has directly managed project streams through best project management practice as defined by PMI: Project Planning, Documentation Planning, Communication Management, Risk Management, Stakeholder Management, Issues and Actions Management.
Oltre allo svolgimento delle analisi HLD e LLD, il team di esperti di TechneValue ha coordinato le attività di integrazione e test, garantendo il funzionamento senza intoppi di tutto il progetto.
