Improve Your Customer Experience

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need.

CCaaS is an ideal option for many contact centers, offering quick scalability as operational needs change. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced, while capabilities to better serve customers are expanded.

Microservices-based architecture

Implement a CCaaS solution that makes it easy to scale and customize it to meet business needs but also offers all critical contact center functionalities, from inbound to the new media channels.

GenesysCloud

Genesys is one of the leaders in CCaaS, according to the Gartner Magic Quadrant. Its flagship Genesys Cloud CX solution offers an entire range of voice, digital, AI, analytics, and workforce management capabilities.

Intuitive User Experience

The ease-of-use across all applications for contact center agents, supervisors, and managers lowers the effort from building a chatbot to locating sources of knowledge equipping everyone to meet the heightened expectations of customers.

Data Integrations

CCaaS solution that through integrations with various databases manages customer interactions across different channels for advanced routing strategies to make customer service experiences more efficient and personal.

Your perfect partner!

TechneValue Group is Genesys Silver Partner, and with its Professional Services Team provides tailor-made consulting, integration, management and support solutions for large and medium enterprises. We offer a variety of customized technical consulting services aimed at large and medium companies operating in all sectors and at different complexity levels in the EU and Switzerland. Our Call Center Engineers work closely with clients to develop the best possible applications to support their business. The results obtained with our approach are able to meet the ever-changing challenges of your industry and make TechneValue Group the perfect partner to implement your Genesys project end to end. To deliver the outcomes that our clients need, we’re continually investing in training in areas that matter. That’s why we’re delighted to be considered a strategic partner with unique know-how and experience — helping our customers strengthen the relationships with their clientele through Genesys. Our Genesys Consulting Practice is entrusted to highly-qualified advisors with a solid history of collaborations with industry leaders. The combination of technical and business skills makes TechneValue the perfect partner to implement your Genesys project end to end.

Genesys_Partner

Our know-how is your know-how

Our teams boast long-standing experience in the sector, we love challenges and put attention to every detail, that’s why we are your perfect Genesys partner!

Genesys Cloud CX

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.

Genesys AI

Genesys AI leverages industry-leading expertise in contact centre technology to power omnichannel experiences across the customer journey. These out-of-the-box, turnkey AI call centre tools enable you to quickly adopt AI.

Meet our experts and start to analyse your needs with us

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