Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management

 


Genesys®, a global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Visionary in the 2021 Workforce Engagement Management (WEM) Magic Quadrant1, for its ability to execute and completeness of vision.

Read the full report here.

About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experiences as a ServiceSM so organisations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

About TechneValue

TechneValue is a young dynamic company providing 360° business consulting services addressing all the needs of enterprises aiming to optimize their performance in today’s fast-paced, hyper-competitive market. Leveraging the extensive expertise of its founders and teams of highly skilled independent consultants, TechneValue offers time- and cost-effective customized solutions without compromising
on quality and scope. We analyze the needs, expectations and concerns of each client to identify, develop and implement complete cutting-edge business and IT solutions. Our key competitive advantage is our Consulting team: their pragmatic mindset and rigorous analytical abilities are an invaluable asset in dealing with our clients’ most complex challenges. Our wide range of services and fields of expertise encompasses several technologies and processes, allowing us to identify the best, most innovative business IT solutions to help companies better manage their clientele.

 
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