The Contact Center as a Service (CaaS) landscape is highly competitive. The 2020 Gartner CCaaS Magic Quadrant report evaluates 13 vendors on their completeness of vision and ability to execute — to help you make the right choice. 
Genesys is proud to be named as a Leader for completeness of vision and our ability to execute through strong global operations, expansive geographic presence and a robust partner network. 
Get the full report to learn why Genesys is positioned as a worldwide leader with solutions for businesses of all sizes and industries. You’ll also get insights into: 
  • Key trends driving the CCaaS market 
  • Tips for navigating the marketplace  
  • How Gartner evaluates 13 providers on their ability to deliver great customer service

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Source: Gartner Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9th November 2020


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