Our Outsourcing Services

Our Service Desk aims at resolving the IT issues of your employees thanks to a multichannel and multilingual support. In this way we optimize your employees’ performances and increase their productivity. Among other things, we can help you in:

  • Employee onboarding
  • Configuration of accounts, PCs, phones and other systems
  • Remote troubleshooting on devices
  • On line guidance

 

Our Support Center is the first multilingual and multichannel point of contact for your customers. Among other things, we can help you to:

  • Be the first point of contact for your customers
  • Solve customer problems following corporate procedures
  • Support your customer strategy
  • Integrate escalation processes within your organization

 

Thanks to a multilingual and multichannel support, our Help Desk helps your customers to solve their technical issues. Among other things, we can help you to:

  • Provide technical assistance and support for your customers
  • Provide information about the usage of a product or service
  • Provide on-site support management
  • Capture user sentiment & feedback collection

 

As Business Process Outsourcing, we take care of all the corporate activities and processes that you wish to outsource, so that you can better concentrate on your core activities. Among other things, we can help you to:

  • Back Office transactions management
  • HR services management
  • Customer interaction services management
  • Finance and accounting services management

 

Your Expert

Massimiliano Crisci

CTO of the Customer Management & Large Accounts Practice

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